2o2o Terms and Conditions
(a) All payments must be made in Australian Dollars (AUD) and are to be made either by way of Electronic Funds Transfer (EFT) to the
account nominated by So Social or by cash payment delivered to the head office of So Social.
(b) Unless otherwise agreed, normally payment is a condition precedent to the delivery of Services provided to the Client.
(c) Any payment/deposit made to So Social is a non-refundable payment. If the Client changes their mind about a Service that they have
paid for, payment can be used towards another So Social service however this alternative is not applicable if So Social has
commenced work on the Services.
(d) Once a Service is completed, So Social will not save or keep information or documentation for that Service for a period longer than
two (2) months. So Social encourages the Client to save all the information it provides to So Social. So Social may charge the Client a
fee to re produce the file related to the Services at a later date.
(e) The Client must not transfer, or attempt to transfer, alter or remove any right, title or interest in any intellectual property rights
(including but not limited to trademarks, patents or any other rights held at common law) of So Social.
The Client acknowledges that So Social shall have no obligation or duty to perform trade or service mark searches or inquiries, or the
like, in order to validate the property or legality of the provided compositions.
(f) All information relating to this Agreement and any other commercially sensitive confidential information relating to this Agreement is
(g) The Client represents and warrants to So Social that all information and representations that the Client, or any person acting on the
Client’s behalf has given in connection with the transactions between the parties are true and correct and that the Client has not
failed to disclose to So Social anything relevant to So Social’s decision to have dealings with the Client and that no court proceedings
or dispute is current that may have an adverse effect on performing the Client’s obligations under this Agreement.
(h) So Social acknowledges and the Client accepts that certain factors and circumstances are beyond the control of So Social.
Accordingly, So Social will not be responsible for the following:
(i) Spelling, punctuation, or grammatical errors made by the Client;
(ii) Inferior quality or low-resolution images supplied by the Client;
(iii) Colour match guarantee without providing a hardcopy proof approval;
(iv) Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom Services;
(v) Losses incurred by the Client for providing an incorrect shipping address;
(vi) Damage to the products arising after they have been delivered to the Client. So Social reserves the right to request that the Client
return the original product (at its own cost) before it will consider reprinting or refunding the order made by the Client. So Social,
acting reasonably, will only consider a refund if it believes it is at fault;
(vii) Meeting the agreed times and deadlines for the provision of Services, although So Social will make every effort to meet such
(viii) Colour variations – the Client agrees and accepts that there may be levels of colour variations from print run to print run, from
stock to stock, from back to front and between different printing processes.